1. Return period

• By default, you have 30 days from the delivery date to request a return.
  
  
• For shipments within the European Union, the 14-day right of withdrawal under EU law also applies.
  
  

2. Conditions for returns

To be eligible for a return:

• The item must be in the same condition as when you received it: unused, unworn, with tags and in the original packaging.
  
  
• No scratches on the watch.
  
  
• You will need your order number or proof of purchase .
  
  

3. Return procedure

1. Please contact support@sorenwatches.com to request a return.
   
   
2. After approval, we will send you a secure payment link for €8 to cover the return costs.
   
   
3. After confirmed payment you will receive the return label by email.
   
   
4. Send the package and share the tracking number with us.
   
   

Please note: Return labels must be prepaid ; the cost will not be deducted from your refund.

4. Returns Processing

• Returns are processed within 15 business days of receipt at our warehouse. During peak periods, this may take a little longer.
  
  
• The customer retains responsibility for the item until we receive the returned package. Please ensure proper packaging and keep your shipping receipt and tracking number.
  
  
• Returns without prior approval will not be accepted .
  
  

5. Damage and defects

• Please check your order upon receipt. If an item is defective, damaged, or incorrectly delivered, please report it immediately so we can resolve the issue.
  
  

6. Exchange

• Manual exchanges are no longer processed.
  
  
• Want to exchange an item (e.g., for a different model or color)? Follow the returns procedure. After inspection, you'll receive store credit , which you can use to place a new order right away.
  
  

7. Uncollected packages

• If you refuse or do not collect an order, please contact us to initiate the refund process.
  
  
• Unclaimed packages may be charged a €10 handling and return fee , which will be deducted from your refund or store credit.
  
  
• Would you like the package reshipped? Please pay both the €10 and €8 shipping costs in advance via a secure link.
  
  

8. Shipping

• Orders placed before 12:00 CET will be shipped the same day ; otherwise, the next business day.
  
  
• Delivery times:
  

Netherlands & Belgium: 1–3 businessdays

Europe: 2–5 business days, depending on destination and carrier

Worldwide: 2–7 business days (depending on customs and local processing) Returns & Exchanges – 30-day return and exchange guarantee on all your purchases

• Free shipping on all orders.
  
  

9. Insurance and damage during shipping

• Packages are insured against loss and damage up to the value declared by the carrier.
  
  
• If damaged or lost during shipping, a refund or replacement will be processed after inspection by the carrier.
  
  

10. Taxes and customs charges

• Prices on the website include VAT.
  
  
• International orders outside the EU may incur import duties, taxes or customs charges , payable by the customer.
  
  

11. Refunds

• Once your return is received and approved, you will receive an email confirmation.
  
  
• Refunds are processed back into your original payment method within 10 business days . Depending on your bank or credit card, this may take additional time.
  
  

12. Customer service

For questions about returns, exchanges, or shipping, please contact us at support@sorenwatches.com