1. Warranty Period

Soren Watches provides a warranty of two (2) years on all its watches from the date of purchase. The warranty is only valid if the date of purchase and the order or serial number correspond with our records.

2. What Is Covered

This warranty covers manufacturing defects in the watch itself, including:

defects in the movement (internal mechanism), errors in assembly or construction, defects in components caused by an incorrect production process.

If a product defect covered by these conditions occurs within the warranty period, Soren Watches will repair the watch free of charge or replace it with an equivalent model. The decision to repair or replace is made by Soren Watches.

3. What Is Not Covered

The warranty does not cover:

normal wear and tear or ageing of components (such as straps, glass or battery); damage resulting from improper use, accidents, drops or impacts; water damage caused by misuse or failure to observe the stated water resistance rating; damage caused by unauthorised repairs or modifications; loss or theft of the watch.

Watches that have been opened, modified or repaired by anyone other than an authorised Soren Watches technician automatically void their warranty.

4. Proof of Purchase

To claim the warranty, the buyer must be able to present valid proof of purchase (such as an invoice, order confirmation or valid warranty card). The warranty is only valid for the original buyer and is not transferable.

5. Warranty Procedure

To submit a warranty claim:

Contact our customer service at support@sorenwatches.com. Include your model, serial number and a brief description of the issue. After assessment, you will receive instructions for sending the product to our service centre. Shipping costs for sending the watch are initially borne by the buyer. If the defect falls under the warranty, Soren Watches will reimburse these costs or send a replacement watch at no additional charge.

6. Statutory Rights

This commercial warranty does not affect the statutory consumer rights in the Netherlands and the European Union. Customers always retain their legal rights regarding non-conformity and product quality.

7. Contact

For questions or support regarding the warranty, please contact: support@sorenwatches.com