Algemene voorwaarden

General Terms and Conditions — SOREN Watches

Version: May 2026 | Applicable to all orders placed via sorenwatches.com

1. Identity of the entrepreneur and contact details

SOREN Watches (sole proprietorship)

Website: sorenwatches.com

Email: support@sorenwatches.com

2. Definitions

Offer: Any offer by SOREN Watches to enter into an Agreement; Cooling-off period: A period of 14 days during which the Consumer may dissolve the Agreement without stating any reason; Consumer: The natural person(s) and/or legal person(s) to whom SOREN Watches makes an Offer for the delivery of Goods and/or who enters into an Agreement with SOREN Watches; Day: Calendar day; Goods: The goods delivered by SOREN Watches, being items and/or property rights; Right of withdrawal: The possibility for the Consumer to withdraw from the Agreement within the Cooling-off period; SOREN Watches: The sole proprietorship with Chamber of Commerce number: 99571242, being the user of the Terms; Model withdrawal form: The European model withdrawal form included in Appendix I of the Terms; Agreement: An agreement concluded between SOREN Watches and the Consumer within the framework of an organised system for distance selling of Goods, whereby up to and including the conclusion of the Agreement, exclusive or partial use is made of one or more means of distance communication; Party/Parties: SOREN Watches and the Consumer, jointly or individually; Terms: These General Terms and Conditions of Sale of SOREN Watches

3. Applicability

3.1 These general terms and conditions apply to every offer by SOREN Watches and to every distance agreement concluded between SOREN Watches and the Consumer.

3.2 Before the Agreement is concluded, the text of these Terms will be made available to the Consumer. If this is not reasonably possible, SOREN Watches will indicate, before the Agreement is concluded, how the Terms can be viewed at SOREN Watches and that they will be sent to the Consumer free of charge upon request as soon as possible.

3.3 If the Agreement is concluded electronically, notwithstanding the previous paragraph and before the Agreement is concluded, the text of these Terms may be made available to the Consumer electronically in such a manner that the Consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated, before the Agreement is concluded, where the Terms can be viewed electronically and that they will be sent to the Consumer free of charge upon request, either electronically or otherwise.

3.4 In the event that specific product terms and conditions apply in addition to these Terms, the second and third paragraphs of this article apply accordingly, and the Consumer may always invoke the applicable provision that is most favourable to them in the event of conflicting terms.

3.5 In the event of nullity or annulment by the Consumer of one or more provisions of the Terms, the remaining provisions of the Terms shall continue to apply to the Agreement in full. SOREN Watches and the Consumer shall consult to replace a null or annulled provision of the Terms with a provision that aligns as closely as possible with the purpose and intent of the null or annulled provision.

3.6 Amendments to the Agreement are only possible in writing. All Parties must sign the amendment to the Agreement. The provisions of this Article shall constitute an evidentiary agreement between the Parties. An evidentiary agreement is an agreement within the meaning of Article 153 of the Dutch Code of Civil Procedure and Article 7:900(3) of the Dutch Civil Code. Accordingly, evidence may only be provided by means of a written statement intended for that purpose; other written statements and witness statements regarding any amendment agreed upon through oral statements or other conduct are excluded as evidence.

3.7 Insofar as an Agreement deviates from one or more provisions of the Terms, the provisions of the Agreement shall prevail. The remaining provisions of the Terms shall continue to apply to the Agreement in full.

3.8 If translations of these Terms have been issued, the version in the Dutch language shall prevail over the version(s) in any other language.

4. The Offer

4.1 If an Offer has a limited period of validity or is made subject to conditions, this shall be explicitly stated in the Offer.

4.2 The Offer contains a complete and accurate description of the Goods offered. The description is sufficiently detailed to enable a proper assessment of the Offer by the Consumer. If SOREN Watches uses images, these are a truthful representation of the Goods offered. Obvious errors or mistakes in the Offer are not binding on SOREN Watches.

4.3 Every Offer contains such information that it is clear to the Consumer what rights and obligations are attached to the acceptance of the Offer.

5. The Agreement

5.1 The Agreement is concluded, subject to the provisions of Article 5.4, at the moment the Consumer accepts the Offer and meets the conditions set therein.

5.2 If the Consumer has accepted the Offer electronically, SOREN Watches shall promptly confirm receipt of the acceptance of the Offer electronically. As long as the receipt of this acceptance has not been confirmed by SOREN Watches, the Consumer may dissolve the Agreement.

5.3 SOREN Watches shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a safe web environment.

5.4 SOREN Watches may, within the legal framework, ascertain whether the Consumer can meet their payment obligations, as well as all facts and factors relevant to a responsible conclusion of the Agreement. If SOREN Watches has good grounds, based on this investigation, not to enter into the Agreement, it is entitled to refuse an order or request with stated reasons or to attach special conditions to its performance.

6. Right of withdrawal (Cooling-off period)

6.1 The Consumer may dissolve an Agreement regarding the purchase of Goods during the Cooling-off period of 14 days without stating any reason. SOREN Watches may ask the Consumer for the reason for withdrawal but may not oblige the Consumer to state their reason(s).

6.2 The Cooling-off period referred to in Article 6.1 commences on the Day after the Consumer, or a third party designated in advance by the Consumer who is not the carrier, has received the Goods, or:

a. if the Consumer has ordered multiple Goods in the same order: the Day on which the Consumer, or a third party designated by them, received the last Good. SOREN Watches may, provided it has clearly informed the Consumer of this prior to the ordering process, refuse an order of multiple Goods with different delivery times.

b. if the delivery of Goods consists of several shipments or parts: the Day on which the Consumer, or a third party designated by them, received the last shipment or part.

6.3 If SOREN Watches has not provided the Consumer with the legally required information about the Right of withdrawal or the Model withdrawal form, the Cooling-off period expires twelve months after the end of the original Cooling-off period as determined in accordance with the previous paragraphs of this article.

6.4 If SOREN Watches has provided the information referred to in Article 6.3 to the Consumer within twelve months of the commencement date of the original Cooling-off period, the Cooling-off period expires 14 days after the Day on which the Consumer received that information.

6.5 In the following cases, the Right of withdrawal described in this article is excluded for Goods that:

a. have been made in accordance with the Consumer’s specific requirements, including custom-made items or specific colours;

b. are not part of the standard range and are manufactured at the Consumer’s request, including but not limited to personalised Goods.

7. Obligations of the Consumer during the Cooling-off period

7.1 During the Cooling-off period, the Consumer shall handle the Goods and their packaging with care. The Consumer shall only unpack or use the Goods to the extent necessary to determine the nature, characteristics and functioning of the Goods. The Consumer may only handle and inspect the Goods as they would be permitted to do in a shop. It is not permitted to remove plastic protective layers from the Goods. If this has been done, the Goods cannot be returned.

7.2 The Consumer is liable for any diminished value of the Goods resulting from handling the Goods beyond what is permitted as stated in Article 7.1.

7.3 The Consumer is not liable for any diminished value of the Goods during the Cooling-off period if SOREN Watches has not provided them with all legally required information about the Right of withdrawal before or at the conclusion of the Agreement.

8. Exercise of the Right of withdrawal by the Consumer and costs thereof

8.1 If the Consumer exercises their Right of withdrawal, they shall notify SOREN Watches within the Cooling-off period by submitting the fully completed Model withdrawal form to SOREN Watches or by notifying SOREN Watches in another unambiguous manner.

8.2 As quickly as possible, but in any case within 14 days from the Day following the notification referred to in Article 8.1, the Consumer shall return the Goods or hand them over to (an authorised representative of) SOREN Watches. This is not necessary if SOREN Watches has offered to collect the Goods itself. The Consumer has in any case observed the return period if they return the Goods before the Cooling-off period has expired.

8.3 The Consumer shall return the Goods with all delivered accessories, if reasonably possible in their original condition and packaging, and in accordance with the reasonable and clear instructions provided by SOREN Watches.

8.4 The risk and the burden of proof for the correct and timely exercise of the Right of withdrawal lies with the Consumer.

8.5 The Consumer bears the direct costs of returning the Goods. If SOREN Watches has not stated that the Consumer must bear these costs, or if SOREN Watches indicates that it will bear the costs itself, the Consumer does not need to bear the costs of return.

8.6 If the Consumer exercises their Right of withdrawal, all supplementary Agreements are dissolved by operation of law.

9. Obligations of SOREN Watches in the event of withdrawal

9.1 If SOREN Watches enables notification of withdrawal by the Consumer by electronic means, it shall send an acknowledgement of receipt without delay upon receiving such notification.

9.2 SOREN Watches shall reimburse all payments made by the Consumer, including any delivery costs charged by SOREN Watches for the returned Goods, without delay but in any case within 14 days following the Day on which the Consumer notifies it of the withdrawal. Unless SOREN Watches offers to collect the Goods itself, it may wait to reimburse until it has received the Goods or until the Consumer demonstrates that they have returned the Goods, whichever occurs first.

9.3 SOREN Watches shall use the same payment method that the Consumer used for reimbursement, unless the Consumer agrees to a different method. The reimbursement is free of charge for the Consumer.

9.4 If the Consumer has chosen a more expensive delivery method than the cheapest standard delivery, SOREN Watches is not obliged to reimburse the additional costs of the more expensive method.

10. Price

10.1 During the period of validity stated in the Offer, the prices of the Goods offered shall not be increased, except for price changes resulting from changes in VAT rates.

10.2 Notwithstanding Article 10.1, SOREN Watches may offer Goods whose prices are subject to fluctuations in the financial market, over which SOREN Watches has no influence, at variable prices. This dependency on fluctuations and the fact that any prices stated are guide prices shall be stated in the Offer.

10.3 Price increases within 3 months of the conclusion of the Agreement are only permitted if they result from statutory regulations or provisions.

10.4 Price increases from 3 months after the conclusion of the Agreement are only permitted if SOREN Watches has stipulated this and:

a. they result from statutory regulations or provisions; or

b. the Consumer has the authority to terminate the Agreement with effect from the Day on which the price increase takes effect.

10.5 The prices stated in the Offer of the Goods include VAT.

10.6 International orders outside the EU may be subject to import duties or local taxes; these costs are borne by the Consumer.

11. Performance of the Agreement and additional guarantee

11.1 SOREN Watches guarantees that the Goods comply with the Agreement, the specifications stated in the Offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date of conclusion of the Agreement. The Goods are not suitable for use other than normal use, including for example high-impact sports such as golf, boxing and/or other team sports.

11.2 An additional guarantee provided by SOREN Watches, its supplier, manufacturer or importer shall never limit the statutory rights and claims that the Consumer may assert against SOREN Watches under the Agreement if SOREN Watches has failed to fulfil its part of the Agreement.

11.3 An additional guarantee is defined as any commitment by SOREN Watches, its supplier, importer or manufacturer that grants the Consumer certain rights or claims that go beyond what is legally required in the event of failure to fulfil its part of the Agreement.

11.4 SOREN Watches does not guarantee that all models and specifications are always available online or at physical sales locations (if applicable).

12. Delivery and performance

12.1 SOREN Watches shall exercise the greatest possible care when receiving and fulfilling orders for Goods.

12.2 The place of delivery shall be the address that the Consumer has made known to SOREN Watches.

12.3 Subject to the provisions of Article 5 of the Terms, SOREN Watches shall fulfil accepted orders after receipt of payment, expected within 7 days and in any case within 14 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the Consumer shall be notified no later than 14 days after placing the order. The Consumer has the right, after 30 days, to dissolve the Agreement at no cost and is entitled to any compensation.

12.4 Following dissolution in accordance with Article 12.3, SOREN Watches shall reimburse the amount paid by the Consumer without delay.

12.5 The risk of damage and/or loss of the Goods lies with SOREN Watches until the moment of delivery to the Consumer or a pre-designated representative made known to SOREN Watches, unless expressly agreed otherwise.

12.6 Upon delivery of the Goods, the Consumer shall sign a delivery note made available by the carrier engaged by SOREN Watches. The delivered Goods shall in any case, after fulfilment of the obligations under the Agreement by SOREN Watches, be subjected to an acceptance test by the Consumer as soon as possible, but in any case within 14 days of delivery. If the Consumer has not reported defects in writing to SOREN Watches within the aforementioned reasonable period after delivery, the delivered Goods shall be deemed to have been accepted by the Consumer and to comply with the requirements and specifications laid down in the Agreement.

12.7 Other defects in delivered Goods that were not visible upon delivery must be reported in writing and with reasons to SOREN Watches within 14 days of discovery or within 14 days of when they could reasonably have been discovered, failing which the delivered Goods shall be deemed to have been accepted by the Consumer and to comply with the requirements and specifications laid down in the Agreement.

12.8 If the Parties cannot reach agreement on whether a defect exists, an independent expert shall be engaged. The expert shall be appointed by SOREN Watches in consultation with the Consumer. The costs shall be borne by the Party found to be predominantly in the wrong, unless otherwise agreed.

13. Payment

13.1 Unless otherwise stipulated in the Agreement or supplementary terms, amounts owed by the Consumer must be paid within 14 days of the commencement of the Cooling-off period, or in the absence of a Cooling-off period, within 14 days of the conclusion of the Agreement.

13.2 In the sale of products to consumers, the Consumer may never be required in general terms and conditions to make an advance payment of more than 50%. The Consumer cannot assert any right regarding the fulfilment of the relevant order of Goods until the stipulated advance payment has been made.

13.3 The Consumer has the obligation to report inaccuracies in provided or stated payment details to SOREN Watches without delay.

13.4 Payment must be made via the payment methods offered by SOREN Watches. The Consumer shall not provide incorrect payment details. In the event of late payment, the Consumer is in default by operation of law.

13.5 If the Consumer does not meet their payment obligation(s) in a timely manner, after SOREN Watches has notified them of the late payment and granted the Consumer a period of 14 days to still meet their payment obligations, and payment has not been made within this 14-day period, the Consumer shall owe statutory interest on the amount still due, and SOREN Watches is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the subsequent €2,500; and 5% on the following €5,000, with a minimum of €40. SOREN Watches may deviate from the stated amounts and percentages in favour of the Consumer.

14. Liability and insurance

14.1 SOREN Watches is liable for direct damage only that the Consumer suffers as a result of a shortcoming attributable to SOREN Watches in the performance of the Agreement. However, only damage against which SOREN Watches is insured, or should reasonably have been insured given the nature of SOREN Watches’ business and the market in which it operates, shall be eligible for compensation, and only up to the amount paid out by the insurer in the relevant case.

14.2 The following is not eligible for compensation:

• damage caused by acts or omissions of the Consumer in breach of the Agreement and/or the Terms;
• damage as a direct result of incorrect and/or inadequate information provided by or on behalf of the Consumer to SOREN Watches;
• indirect damage, which for the purposes of this article includes all financial loss such as, but not limited to, consequential damage, delay damage and lost profits.

14.3 If:

• it is not possible for SOREN Watches at the time of entering into the Agreement to take out insurance as referred to in Article 14.1, or to renew it thereafter on reasonable terms;
• the insurer does not proceed with payment of the relevant damage;
• the relevant damage is not covered by the insurance,

compensation for damage is limited to the amount agreed between SOREN Watches and the Consumer for the Agreement in question (excluding VAT).

14.4 The Consumer indemnifies SOREN Watches against all claims by third parties for damage occurring through or in connection with Goods delivered by SOREN Watches, insofar as SOREN Watches would not be liable towards the Consumer for such damage either.

15. Dissolution

15.1 In the event that the Consumer fails to meet one or any of their obligations under the Agreement, the Consumer is in default by operation of law, and SOREN Watches has the right, without further notice of default and without judicial intervention, to dissolve the Agreement in whole or in part, at its own discretion, to terminate it and/or to suspend its obligations under the Agreement.

15.2 Dissolution or termination shall take place by means of written notification to the Consumer.

15.3 In the event of dissolution or termination on the basis of this article, SOREN Watches is not obliged to pay any compensation. SOREN Watches does, however, retain its accrued rights, including the right to full compensation.

15.4 All claims that SOREN Watches may have or acquire against the Consumer in these cases shall be immediately due and payable in full.

16. Complaints procedure and dispute resolution

16.1 Things may not always go as planned. Complaints about the performance of the Agreement may be submitted by the Consumer via support@sorenwatches.com.

16.2 Complaints about the performance of the Agreement must be submitted to SOREN Watches within a reasonable time after the Consumer has identified the defects, fully and clearly described.

16.3 Complaints submitted to SOREN Watches shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, SOREN Watches shall respond within the 14-day period with an acknowledgement of receipt and an indication of when the Consumer can expect a more detailed response.

16.4 If the complaint cannot be resolved satisfactorily through SOREN Watches, the Consumer may submit the dispute for mediation via Webwinkelkeur. SOREN Watches is registered with Webwinkelkeur and adheres to the associated dispute resolution procedure. Disputes may be submitted to Webwinkelkeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. The European Commission also provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

17. Force majeure

SOREN Watches is not obliged to fulfil any obligation towards the Consumer if it is prevented from doing so as a result of a circumstance that is to be regarded as force majeure.

18. Applicable law

The Agreements concluded between SOREN Watches and the Consumer to which these Terms relate shall be governed exclusively by Dutch law.